Effective Date: 23.07.2025
At The Protein Fix, we are committed to protecting your privacy and ensuring that your personal information is collected, stored, and processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with us, whether via our website, online store, social media platforms, or in-store.
- Definitions
- “Personal Information” means any data that identifies or relates specifically to you, including but not limited to your name, contact details, identity number, delivery address, or payment information.
- “Data Subject” means the person to whom the personal information relates.
- “Processing” means any activity concerning the collection, storage, use, and sharing of personal information.
- Collection of Personal Information
We collect personal information directly from you when:
- You make a purchase from our website or in-store
- You register for an account or sign up for our newsletter
- You contact us with queries or complaints
- You enter competitions or promotions
The types of personal information collected may include:
- Full name
- Contact details (email address, phone number)
- Delivery and billing addresses
- Payment details (processed securely through trusted payment providers)
- Purchase history
- Preferences and feedback
- Purpose of Collection
We use your personal information for the following reasons:
- To process and deliver orders
- To communicate with you regarding orders, services, or promotions
- To improve our products, service, and customer experience
- To comply with legal and regulatory requirements
- To provide customer support and respond to your queries
- To send marketing communication, only if you have opted in
- Consent
By using our services, you consent to the processing of your personal information in accordance with this policy. You may withdraw your consent at any time by contacting us.
- Storage and Security
We take reasonable technical and organizational steps to protect your personal information, including:
- Encryption of digital data
- Secure payment gateways
- Restricted access to data by authorized personnel only
- Regular system monitoring and updates
- Sharing of Information
We will never sell or rent your personal information. We may share information with third parties only when:
- Required by law
- Necessary to complete a transaction (e.g., couriers, payment processors)
- Engaged as service providers under strict confidentiality agreements
- Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of your data
- Object to the processing of your information
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us at:
Admin@theproteinfix.co.za
- Retention
We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- Changes to This Policy
We reserve the right to amend this policy from time to time. Any updates will be posted on our website and will take effect immediately.
- Contact Information
If you have any questions or concerns regarding your personal information, please contact:
The Information Officer
The Protein Fix
Admin@theproteinfix.co.za
471 Sam Green Rd, Ever Green Park, Tunney Germiston JHB
